After-Sales Service

After-Sales Service for Livestock Equipment

SHEWUYOU is committed to supporting customers after delivery. If you experience a product problem, require replacement parts or need assistance with equipment operation and maintenance, please contact our after-sales team.

To help us evaluate your request efficiently, please provide your order information, product model, a detailed description of the issue, and clear photos or videos. Our team will review the submitted information and recommend the appropriate solution.

Submit an After-Sales Service Request

Please include the following information when contacting our after-sales team:

After-Sales Service Process

Warranty Assessment

The warranty period and warranty terms depend on the product category and the conditions stated in the quotation, sales contract, invoice or product documentation.

When a warranty request is submitted, SHEWUYOU will review the order record, product information, operating conditions and supporting evidence before confirming whether the issue is covered.

If a confirmed manufacturing or material defect is covered by the applicable warranty terms, the solution may include technical guidance, repair recommendations, replacement components or another mutually agreed remedy.

Situations That May Not Be Covered

Unless otherwise agreed in writing, warranty coverage may not apply to problems caused by:

• Incorrect installation, operation or maintenance
• Use outside the stated product specifications
• Unauthorized modification, disassembly or repair
• Normal wear of consumable or wearing components
• Improper storage, corrosion or insufficient cleaning
• Unstable power supply, incorrect voltage or improper water pressure
• Impact, accidental damage or improper handling
• Damage caused during transportation arranged by another party
• Natural disasters or other events beyond reasonable control
• Failure to provide sufficient purchase or problem documentation

Replacement Parts

We can assist customers in identifying suitable spare parts and consumable components for SHEWUYOU products. Please provide the product model, serial number, component photo, required quantity and delivery destination.

Availability, price and delivery time depend on the product model, production status and destination. Customers should confirm compatibility with our team before ordering or installing replacement parts.

International After-Sales Support

For international customers, after-sales assistance is generally provided remotely through email, WhatsApp, photos, videos, technical documents and communication with local distributors or technicians. Any on-site service, where available, must be evaluated and agreed separately.

After-sales solutions, warranty coverage and related costs are subject to product conditions, order documentation, inspection results and the applicable written agreement.